Privacy Policy

Last updated: August 28, 2026

1. Information We Collect

Information you give us. When you submit a form on our website, we collect:

Your name — first and last name
Contact details — email address and phone number
Project address — street address, city, state, and ZIP code
Project details — the service you are interested in, and the description of the project you write for us
Your preferred appointment — the date and time you select when you request a consultation
Your communication permissions — whether you agreed to transactional/informational text messages, whether you agreed to promotional/marketing text messages, and your acceptance of these terms. Each is recorded separately, and a box you leave unticked is recorded as a refusal.

Not every form asks for all of these. Only the fields present on the form you submit are collected.

Information collected automatically. When you use our website we also collect:

Marketing attribution data — where your visit came from, such as the search, advertisement, campaign, or link that brought you to us. This is recorded with your enquiry so we know which of our marketing efforts you responded to.
Technical data — your IP address and basic browser and device information, received by our hosting and security providers when your browser loads our pages, and used to deliver the site and to distinguish real visitors from automated traffic.

We do not use the information above to build advertising profiles, and we do not share it with third parties for their own marketing purposes.

Information you type into the chat assistant is handled as described in Section 4.

2. How We Use Your Information

We use your information solely to:

Contact you regarding your consultation request
Schedule appointments and follow up on your project
Send you relevant offers and updates (with your consent)

3. Text Message Consent

We record an answer for each text message permission on every enquiry — including when you leave a box unticked, which we store as a refusal rather than as a missing answer. We text you only on the categories you allowed. You may opt out at any time by replying STOP, or reply HELP for assistance. Messaging frequency may vary and message and data rates may apply.

4. Artificial Intelligence and Third-Party Website Features

Our website includes an automated chat assistant powered by artificial intelligence, and widgets that display customer reviews and ratings from Google and the Better Business Bureau together with links to our social media profiles. These features are supplied by Elfsight, a third-party technology provider. By using our website you consent to the use of artificial intelligence in connection with your use of the site, as described in our Terms & Conditions.

Chat content is processed by Elfsight. Anything you type into the chat assistant, including any name, email address or phone number you choose to provide there, is transmitted to and processed by Elfsight and may be retained by Elfsight under its own privacy practices. Responses are generated by artificial intelligence and are not reviewed by a person before you see them.
Please do not enter sensitive information into the chat. Do not submit financial account numbers, government identification numbers, or health information through the chat assistant. Use the telephone number or email address in Section 8 instead.
The widgets load from Elfsight on every page that shows them. When your browser loads that content, technical information such as your IP address, browser and device details may be received by Elfsight and its content delivery network, whether or not you interact with the widget.
Using the chat is always optional. You can request any of our services without it.

5. Data Sharing

We do not sell or rent your personal information. We share it only with service providers who help us operate our business, and only so far as they need it to perform their function for us:

Elfsight — the chat assistant and the review and social widgets described in Section 4.
Cloudflare — website hosting and delivery, and the bot-protection check that runs when you submit a form.
Our customer relationship and communications providers — the systems we use to record your enquiry, contact you about it, schedule your appointment, and send the text messages you have consented to receive.

We may also disclose information where we are required to do so by law, or to establish, exercise or defend a legal claim. We do not otherwise share your personal information with third parties for their own marketing purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

7. Your Rights

You may request to access, update, or delete your personal information at any time by contacting us at Sales@09build.com.

8. Contact

09 Build · 3059 Grand Avenue, Suite 210, Miami, FL 33133
Sales@09build.com · (305) 786-0909